Terms and Conditions

Got Your Six (Got Your S.I.X.)

Effective date: November 8, 2026

Last updated: November 8, 2026

These Terms and Conditions ("Terms") are an agreement between you and Got Your Six Global LLC ("Got Your Six," "we," "us," or "our") covering your use of the Got Your Six web platform at gysglobal.com and the Got Your S.I.X. mobile app (together, the "Service").

By creating an account, subscribing, paying an invoice, or using the Service, you agree to these Terms and to our Privacy Policy. If you are accepting on behalf of a company or other organization, you confirm you have authority to bind it, and "you" includes that organization.

1. The Service

Got Your Six is software that helps security and executive-protection companies ("Organizations") manage their team, assignments, shifts, reports, communication, client portal, and billing.

Got Your Six is a software provider only. We are not a security company, we do not employ or supervise agents, and we do not provide security, protective, or emergency services. Each Organization is solely responsible for:

• Hiring, vetting, licensing, training, insuring, supervising, and paying its agents
• Its contracts with, and services delivered to, its clients
• Complying with the laws that apply to its business, including security licensing, employment, and wage laws

2. Not an emergency service

The Service, including SOS, alerts, Live Map, and the "Six" assistant, is not a substitute for emergency services. In an emergency, call 911 or your local emergency number. Location, alerts, and notifications depend on devices, networks, and third parties, and may be delayed, inaccurate, or unavailable.

3. Eligibility and accounts

• You must be at least 18 years old.
• You must give accurate information and keep it current.
• You are responsible for keeping your login credentials confidential and for all activity under your account. Tell us right away at blake@gysglobal.com if you suspect unauthorized access.
• Directors control their Organization's account, including who is invited, their roles, and their access.

4. Roles

• Directors and administrators manage the Organization, its members, assignments, and billing.
• Agents use the Service to work assignments, clock in and out, file reports, and communicate.
• Clients use the client portal to view their assignments, communicate, and pay invoices.

5. Subscriptions and plans

5.1 Plans

Current plans are listed on our pricing page and at checkout. As of the effective date:

Annual billing is offered at 12 months less 10%, paid up front. Seat-based plans (Standard and Pro) may be priced per member. The price, billing period, and any seat count are shown before you confirm your purchase. Prices are in U.S. dollars and exclude applicable taxes.

5.2 Free trials

Eligible new subscriptions may include a 14-day free trial, or a 7-day trial under certain promotions, as shown at checkout. Unless you cancel before the trial ends, your payment method will be charged automatically at the end of the trial for the plan you selected.

5.3 Automatic renewal

Subscriptions renew automatically at the end of each billing period (monthly or annual) at the then-current price, and your payment method will be charged, until you cancel. By subscribing, you authorize us and our payment processor to charge your payment method on a recurring basis.

5.4 Cancellation

You can cancel at any time from your account's billing settings or by emailing blake@gysglobal.com. Cancellation takes effect at the end of the current billing period, and you keep access until then. We do not provide prorated refunds for partial periods, except as stated in Section 6.6 or where required by law.

5.5 Price changes

We may change prices. We will give you at least 30 days' notice by email or in the Service before a price change affects your subscription. The new price applies starting with your next renewal after the notice period. If you don't agree, you can cancel before it takes effect.

5.6 Upgrades, downgrades, and seats

Upgrades and added seats take effect immediately and may be prorated. Downgrades take effect at the next renewal.

6. Payments

6.1 Payment processor

Payments are processed by Stripe, Inc. By making a payment, you also agree to Stripe's terms (https://stripe.com/legal). We do not store your full card or bank account numbers.

6.2 Payment methods and fees

We accept credit cards, debit cards, and bank transfers (ACH). The following fees may apply and are always shown to you before you confirm payment, at checkout, and on your receipt:

Card surcharges are applied only where permitted by law and by card network rules.

6.3 Client invoices

Organizations can use the Service to send invoices to their clients. When a client pays an invoice through the Service:

• The contract for services is between the Organization and its client. Got Your Six is not a party to it and is not responsible for the services, pricing, quality, or disputes under it.
• The payment fees in Section 6.2 apply to the client's payment.
• Questions or disputes about an invoice amount should go to the Organization that issued it.

6.4 Taxes

Prices do not include sales, use, or similar taxes. You are responsible for any applicable taxes, which we may collect where required.

6.5 Failed payments

If a payment fails, we may retry the charge and notify you. If payment is still not received, we may suspend or downgrade your access until the balance is paid. You remain responsible for unpaid amounts.

6.6 Refunds

Except where required by law, payments are non-refundable, including for partial billing periods and unused seats or features. We may issue refunds or credits at our discretion, for example for a billing error on our part. Refunds for client invoices are handled by the Organization that issued the invoice.

6.7 Chargebacks

If you think a charge is wrong, please contact us at blake@gysglobal.com first so we can fix it. Filing a chargeback for a valid charge may lead to suspension of your account.

6.8 Purchases through Apple

If any purchase is made through the Apple App Store, Apple's payment terms and refund process apply to that purchase, and you must manage or cancel it through your Apple ID settings.

7. Acceptable use

You agree not to:

• Break any law, or use the Service to track, monitor, or collect information about anyone without legal authority and any required consent
• Upload content you don't have the right to share, or that is unlawful, harassing, threatening, or infringing
• Access accounts, Organizations, or data you are not authorized to access
• Interfere with, attack, probe, or reverse-engineer the Service, or bypass its security
• Use bots or scrapers, or resell the Service, without our written permission
• Upload malware or harmful code

8. Location and monitoring

The mobile app collects agent location only while the agent is clocked in on an active shift, as described in our Privacy Policy. Organizations are responsible for informing their agents and getting any consent required by law before using location, monitoring, or reporting features.

9. Your content

You keep ownership of the content you and your Organization upload ("Your Content"). You give us a limited license to host, store, process, display, and transmit Your Content only to provide and improve the Service, as described in our Privacy Policy. You confirm that you have the rights needed to upload Your Content.

10. Our intellectual property

The Service, including its software, design, logos, and the Got Your Six name and marks, belongs to us and our licensors. We grant you a limited, non-exclusive, non-transferable, revocable license to use the Service under these Terms. Feedback you give us may be used without any obligation to you.

11. Third-party services

The Service connects with third-party services such as Stripe, Mapbox, QuickBooks, and FlightAware. Your use of those services is governed by their own terms, and we are not responsible for them.

12. AI assistant

The "Six" assistant uses artificial intelligence and may produce inaccurate or incomplete responses. Don't rely on it for legal, medical, safety-critical, or emergency decisions.

13. Suspension and termination

You can stop using the Service and delete your account at any time. We may suspend or end your access if you breach these Terms, fail to pay, create risk or legal exposure for us or others, or if we are required to by law. After termination, your right to use the Service ends. You can ask for an export of your Organization's data within 30 days of termination, after which we may delete it as described in our Privacy Policy. Sections that by their nature should survive termination, such as payment obligations, disclaimers, and limits of liability, will survive.

14. Disclaimers and limitation of liability

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE," WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR THAT LOCATION, ALERTS, OR NOTIFICATIONS WILL BE ACCURATE OR DELIVERED.

TO THE FULLEST EXTENT PERMITTED BY LAW, WE WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, REVENUE, OR DATA, OR FOR PERSONAL INJURY OR PROPERTY DAMAGE ARISING FROM SECURITY SERVICES PERFORMED OR NOT PERFORMED BY ANY ORGANIZATION OR AGENT. OUR TOTAL LIABILITY FOR ANY CLAIM RELATED TO THE SERVICE WILL NOT EXCEED THE AMOUNT YOU PAID US IN THE 12 MONTHS BEFORE THE CLAIM AROSE.

Some jurisdictions do not allow certain disclaimers or limits, so some of the above may not apply to you.

15. Indemnification

You agree to defend and indemnify us against claims, losses, and expenses (including reasonable attorneys' fees) arising from your use of the Service, Your Content, your breach of these Terms, or, for Organizations, the services you provide to your clients and the conduct of your agents.

16. Governing law and disputes

These Terms are governed by the laws of the State of Texas, without regard to its conflict-of-law rules. Any dispute will be resolved in the state or federal courts located in Collin County, Texas, and you consent to their jurisdiction.

17. Changes to these Terms

We may update these Terms. If we make material changes, we will notify you by email or in the Service at least 30 days before they take effect. Continuing to use the Service after that means you accept the updated Terms.

18. General

These Terms, together with our Privacy Policy and any order or checkout terms, are the entire agreement between you and us about the Service. If any part is found unenforceable, the rest stays in effect. Our failure to enforce a provision is not a waiver. You may not assign these Terms without our consent. We may assign them in connection with a merger, acquisition, or sale of assets.

19. Apple App Store terms

If you downloaded the app from the Apple App Store:

• These Terms are between you and us, not Apple. Apple is not responsible for the app or its content.
• Apple has no obligation to provide maintenance or support for the app.
• To the extent permitted by law, Apple has no warranty obligation for the app.
• Apple is not responsible for addressing claims relating to the app, including product liability, legal or regulatory compliance, or intellectual property claims.
• Apple and its subsidiaries are third-party beneficiaries of these Terms and may enforce them against you.

20. Contact

Got Your Six Global LLC

998 CR 1120, Ravenna, TX 75478

Email: blake@gysglobal.com

Website: https://gysglobal.com